Jowua Return Policy
Satisfaction Guarantee: If you're not completely satisfied with your Jowua purchase, you may return or exchange the item within 30 days of receipt.
- Items must be returned in their original packaging, including all accessories, manuals, and documentation.
- The original shipping fee is non-refundable.
- Contact our Customer Support at firstname.lastname@example.org to initiate a return.
- Please provide:
- Order number
- Proof of purchase
- Video/photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
- Upon receipt of your return, we'll process it and issue a refund to your original payment method within 10 business days, notifying you via email.
- Full refunds are provided for faulty products. For non-faulty items, refunds exclude all shipping fees.
- Please note, shipping fees of any kind, whether to our return facilities our elsewhere, are the responsibility of the customer, unless the item is faulty.
- We do not cover any other incidental fees that occur with the return process
- Our products come with a one-year warranty from the date of purchase, extendable up to 4 years via product registration.
- For faulty products, please refer to our warranty page.
For further assistance, contact our Customer Support team at email@example.com.