- Free shipping for orders of $100 or more.
- $15 for orders under $100.
Yes, we do.
Delivery Time : Currently arrives in 3 -7 business days.
- We process orders from Monday to Friday (excluding holidays).
- The estimated delivery date in checkout is based on your delivery address and the shipping option you’ve selected.
To start the return process, please contact our Customer Support team
Please include the following information:
- Order number
- Proof of purchase
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact phone number
For orders placed on Jowua.com, you will not need a receipt to make a return in a Jowua store. However, you will need to provide your order number to receive a full refund to your original form of payment. You can find your order number in any of the emails we sent you about the order. Jowua Members also can find their order numbers in their order history on Jowua.com.